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Wednesday May 14th 2008
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Customer Satisfaction Survey
KEYWORD/PART NO.
Category
Scoring
Poor 1 to excellent 5
1.
Administration
- enquiry turn around
- documentation
- account handling
1
2
3
4
5
2.
Technical Support
1
2
3
4
5
3.
Delivery Performance
and Accuracy
1
2
3
4
5
4.
Packaging and Delivery
1
2
3
4
5
5.
Product Quality
1
2
3
4
5
6.
Product Use
1
2
3
4
5
7.
Overall Relationship
1
2
3
4
5
8.
General Comments
*Title
*First Name
*Last Name
*Position
*Company Name
*Address
*Town/City
*County
*Postcode
*Country
*Email Address
Telephone
Mobile
Fax Number